Release Note: For the
latest Customer Support information in your country or territory, click here, and select Contact.
Customer Support
You should read through the manual and the readme file on the CD before
contacting Activision Customer Support. Additionally, if you have internet
access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum system
requirements that are listed on the back of the game case. Our Customer Support
representatives will not be able to help customers whose computers do not meet
the requirements. So that we can better help you, please have the following
information ready:
1.
Complete product
title (include version number)
2.
Exact error
message reported (if any) and a brief description of the problem
3.
Your computer’s
processor type and speed (e.g. Pentium 4 2.4GHZ, Athlon XP 3000, etc…)
4.
Amount of RAM
5.
Make and model
of your video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster
Audigy 2, etc…)
6.
Make and model
of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7.
Operating system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
NOTE: Internet support is handled in English only.
Internet:
http://www.activision.com/support
Our support section of the web has the most
up-to-date information available including patches that can be downloaded
free-of-charge. We update the support pages daily so please check here first
for solutions. By going to the Find Answers section and selecting the
platform/game you are inquiring about you can view the top solutions for the
game to date. If you don’t find your question/solution there try using
inputting a keyword into the search.
World Wide Customer Support:
Australia and Pacific Rim
CUSTOMER SUPPORT
CUSTOMER AND TECHNICAL
SUPPORT
Online Services with Activision Forums, E-Mail and
File Library Support
We advise for cost efficiency that you use our online
web support.
Web Support
http://www.activision.com/support
Our support section of the web has the most up-to-date
information available. We update
the support pages daily so please check here first for
any solutions that you require.
This service is available 24 hours a day, 7 days a
week and offers a fully
comprehensive list of known issues as well as
providing the latest updates/patches.
TECHNICAL SUPPORT IN
In
Calls are charged at $2.48 (inc.GST) per minute.
In NZ for Technical Support, please call 0800 160 110.
E-REG FOR AUSTRALIAN
CUSTOMERS
Do you want to receive news on new games and special
offers for Activision customers?
Register On-line at http://ereg.activision.com.au
Complete the registration form & help us keep you
informed about Activision
games. You will be notified of upcoming releases &
special offers.
Note: Activision Asia-Pacific is committed to
safeguarding the privacy of information
entrusted to it. Accordingly, Activision complies with
all relevant legislation
concerning the collection, use, security and
disclosure of personal information.
For Technical Support and Customer Service in areas
not listed, please contact your
local distributor or Activision via online. (Please
note the online support is available
in English only).
Assistance Technique En France
Support clients
SERVICE CONSOMMATEURS ACTIVISION
Pour tout savoir sur les produits ACTIVISION, pour connaître
les astuces et les solutions qui vous permettront de progresser dans nos jeux,
pour télécharger des démos** ou pour participer à nos concours et gagner nos
dernières nouveautés...
Contactez le service consommateurs ACTIVISION
24 h / 24 et 7 jours sur 7.
Par minitel: 3615 ACTIVISION*
Par téléphone: 08 92 68 17 71*
Sur notre site web: http://www.activision.com/support, si vous avez un accès à
Internet.
Un testeur-joueur pourra aussi répondre à toutes vos
questions et vous guider
dans vos quêtes et aventures (réponse personnalisée sous
24 h, jours ouvrés).
* Tarif en vigueur au 01/04/00,
pour la France métropolitaine : 0,34 euros/min © 2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou
par e-mail: activisionsav@loisir.net
* Quelque soit l'origine de l'appel: 0,15 euros/min TTC © 2002
CPP RCS B 395 093 172
Horaires : du lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones,
veuillez contacter votre revendeur local ou Activision par les services en
ligne.
KUNDENDIENST FÜR DEUTSCHLAND,
ÖSTERREICH UND DIE DEUTSCHSPRACHIGE SCHWEIZ
Unsere Technische Supporthotline
ist Montag bis Samstag für Ihre technischen Fragen zum Spiel da. Bitte halten
Sie bei Problemen mit dem Spiel oder seiner Installation auf Ihrem PC auf jeden
Fall alle wichtigen Informationen parat, vor allem bei PC-Problemen ist eine
Analyse nur mit genauen Informationen Ihres PCs möglich, da es hunderte
verschiedener Konfigurationen gibt.
Helfen Sie
uns daher bitte vor Ihrem Anruf!
Sie werden von unseren
Mitarbeitern nach diversen Systemkomponenten gefragt, die sie am einfachsten im
Überblick haben, wenn Sie folgendes machen:
Im "Start"-Menü gehen
Sie auf den Menüpunkt "Ausführen".
Im nun erscheinenden Fenster
tippen Sie "dxdiag" (ohne die Anführungszeichen) ein.
Es öffnet sich nun das
Diagnoseprogramm von DirectX. In diesem Fenster klicken sie nachdem der
Prüfungsprozess (blauer Balken rechts unten) ganz abgeschlossen ist auf
"Alle Informationen speichern…" (3. Button von links). Es wird eine
Textdatei generiert, die alle wichtigen System- und Treiberinformationen
enthält.
Speichern Sie diese am besten
auf Ihrem Desktop ab, damit sie während des Gesprächs alle Informationen für
unsere Servicemitarbeiter parat haben.
Für
Kunden aus DEUTSCHLAND:
Hotlinezeiten
Mo-Fr. 11-20 Uhr
Sa. 12-18 Uhr
TECHNISCHE
FRAGEN
09001
– 22 51 55
(€ 0,59 pro Minute*)
SPIELETIPPS
09001
– 51 00 55
(€ 1,25 pro Minute*)
Für
Kunden aus ÖSTERREICH:
TECHNISCHE
FRAGEN
0900
– 24 12 32
(€ 0,676 / Minute)
SPIELETIPPS
0900
– 400 724
(€ 1,55 pro Minute)
Für
Kunden aus der SCHWEIZ:
TECHNISCHE
FRAGEN
0900
– 25 24 23
(CHF 1,50 / Minute)
SPIELETIPPS
0900
– 98 00 98
(CHF 2,13 pro Minute)
Online-Support
Auf unserer Webseite finden Sie auch ein Supportformular,
mit dem Sie unseren Support kontaktieren können!
Dort finden Sie auch Spieleinformationen und Neuigkeiten:
www.activisionvip.de
*Ihre genauen Kosten können Sie über Ihren
Telekommunikationsanbieter erhalten, unser Beispiel zeigt die Kosten der
Deutschen Telekom AG.
Assistenza Tecnica Clienti in Italia
Servizi on-line con forum
Activision, e-mail e librerie di supporto
·
Internet: http://www.activision.com/support
·
E-mail: support@activision.co.uk
ASSISTENZA TECNICA CLIENTI IN
EUROPA
Per ottenere
assistenza tecnica si può contattare Activision in Gran Bretagna al numero
+44 (0)870 241 2148
negli orari 08.00 - 19.00 (ora locale) da lunedì a venerdì, il sabato dalle
08.00 alle 17.00. Sono esclusi i giorni festivi.
Per assistenza
clienti si può contattare Activision in Gran Bretagna al numero
+44 (0)8705 143
525 negli orari 13.00 – 17.00 (ora
locale), da lunedì a venerdì, esclusi i giorni festivi.
IN ITALIA
Consulta il manuale
per ulteriori informazioni sulla società responsabile del Servizio Clienti per
questo prodotto.
Servizio di
Assistenza Tecnica Leader Distribuzione SpA
Tel: +39 0332 870579 da lunedì a
venerdì dalle 9.00 alle 13.00 e dalle 14.00 alle 20.00. Tariffazioni locali
applicate.
Fax: +39 0332
870890
E-Mail: collegarsi al sito
www.leaderspa.it e lasciare un messaggio
Internet: http://www.leaderspa.it
O
Servizio
Assistenza Tecnica Halifax
Grazie per aver
acquistato questo prodotto.
Qualora abbiate
riscontrato dei problemi nell’utilizzo dello stesso, vi invitiamo a rivolgervi
al Servizio Assistenza Tecnica Halifax che risponde al seguente numero
telefonico: 02/4130345. Tariffazioni locali applicate.
Un operatore sarà a
vostra disposizione dal lunedì al venerdì, dalle ore 14 alle ore 19.
È inoltre possibile
accedere al nostro Servizio Assistenza Tecnica on-line compilando un
semplice form: http://www.halifax.it/assistenza.htm
oppure inviandoci
una mail al seguente indirizzo: assistenza@halifax.it
Per una
maggiore efficienza, vi preghiamo di riportare sempre i seguenti dati:
• negozio
presso il quale è stato acquistato il software o la periferica
• tipologia
dell’errore o del malfunzionamento riscontrato
Si ricorda
che questo servizio è esclusivamente inerente al supporto tecnico: non potranno
quindi essere forniti trucchi e/o soluzioni, per i quali vi invitiamo a
consultare il Forum Halifax al seguente indirizzo: http://forum.halifax.it
Per il supporto tecnico e il
servizio clienti nei paesi non menzionati fate riferimento al distributore
locale dei prodotti Activision o ai nostri servizi on-line (tenete presente che
questi servizi sono esclusivamente in lingua inglese).
Asistencia Técnica: America Latina
MEXICO
Funny Life, S.A. de C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area Metropolitana:
5396-8731
Lada sin costo:
01-800-712-5459
BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com
ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com
North America
Customer Support
You should read through the manual and the readme file on the CD before
contacting Activision Customer Support. Additionally, if you have internet
access, search our troubleshooting database at: http://www.activision.com/support.
Please ensure that your computer system meets the minimum system
requirements that are listed on the back of the game case. Our Customer Support
representatives will not be able to help customers whose computers do not meet
the requirements. So that we can better help you, please have the following
information ready:
-
Complete product title
(include version number)
-
Exact error message
reported (if any) and a brief description of the problem
-
Your computer’s
processor type and speed (e.g. Pentium 4 2.4, Athlon XP 3000, etc…)
-
Amount of RAM
-
Make and model of your
video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2,
etc…)
-
Make and model of your
CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
-
Operating system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date information
available, including patches that can be downloaded free-of-charge. We update
the support pages daily so please check here first for solutions. By going to
the Find Answers section and selecting the platform/game you are inquiring
about you can view the top solutions for the game to date. If you don’t find
your question/solution there try using inputting a keyword into the search.
If you cannot find an answer to your issue you can submit a
question/incident to us using the online support form. A response may take
anywhere from 24-72 hours depending on the volume of messages we receive and
the nature of your problem. During the first few weeks of a game release and
during holiday seasons the response time may take a little longer.
NOTE: Internet support is handled in English only.
NOTE: The
multiplayer components of Activision games are handled only through internet
support.
Phone: (310) 255-2050
You can call our 24-hour voice-mail system for answers to our most
frequently asked questions at the above number. Contact a Customer Support
Representative at the same number between the hours of 9:00 am and 5:00 pm
(Pacific Time), Monday through Friday, except holidays. When calling please
make sure you are in front of your computer with the power on and have all the
necessary information as listed above at hand.
Please do not send any game returns directly to
Activision without first contacting Customer Support. It is our
policy that game returns/refunds must be dealt with by the retailer or online
site where you purchased the product. Please see the Limited Warranty contained
within our Software License Agreement for warranty replacements.
Register your product online so we can enter you in our monthly drawing
for a fabulous Activision prize.
Servicio
de Atención al Cliente: España
Si experimentas algún problema
técnico con este juego o necesitas alguna ayuda o pista, no dudes en ponerte en
contacto con nosotros en:
SYNTHESIS IBERIA (para
Activision)
C/ José Calvo, 20, bajo
28039 Madrid
Teléfono: 902 366 870
Fax: 91 367 74 57
Nuestro horario es de lunes a
viernes de 9:00 a 14:00 horas y de 15:00 a 18:00 horas.
Coste de establecimiento de
llamada 0,083 €. Coste de llamada por minuto de 0,067 €. Tanto el coste de
establecimiento de llamada como el coste de llamada por minuto pueden estar
sujetos a pequeñas variaciones dependiendo del operador de telefonía fija o móvil
desde el que efectúe la llamada o según las ofertas que pueda tener contratadas
con su proveedor de telefonía. Para cualquier duda, por favor, aconsejamos que
consulte con su compañía habitual de telefonía, tanto fija como móvil.
Asimismo, si lo prefieres, para
cualquier problema técnico, pistas o trucos sobre uno de nuestros juegos, envía
un correo electrónico a atencionalcliente@activision.es
No olvides indicar en qué
consiste el problema y la versión o plataforma del juego. Cuantos más
detalles nos des, mejor podremos ayudarte.
UK and Europe
Customer Support
Before contacting customer support, please consult the technical help
file. It contains the answers to some of our most frequently asked questions
and may quickly and easily provide a solution to your difficulty. If after
reviewing the technical help file you are still experiencing problems, please
feel free to contact us through any of the online services listed.
In order to assist us when dealing with your difficulty, please have the
following information ready when you call or attach it to your email to support@activision.co.uk.
1. Complete product title.
2. Exact error message reported (if any) and a brief
description of the problem.
3. A copy of your DirectX Diagnostics report. To access
this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will
be found in your My Computer C: drive.
If you are experiencing difficulty with the multiplayer or online
portion of the product, please assist us by having the following additional
information ready when you call.
If you are using a modem:
1. What kind of modem is on each end (brand, model,
speed, internal or external)?
2. Do you have more than one modem?
3. On which port is each configured?
4. Does Hyperterminal (or any other terminal program)
work with your modem? This is an easy way to test whether or not your modem is
configured correctly.
5. At what speed are you connecting?
6. Have you made sure data compression, error detection,
and flow control is turned OFF? Refer to
your modem’s manual to do this.
If using an external modem:
1. What kind of serial card is being used?
2. Do you have a seven-wire serial cable?
If you are on a LAN:
1. Can you see other computers on the network?
2. What is your network configuration?
3. What brand of network card do you have?
4. What network software are you running? What version
number?
Online Services with Activision Forums, E-Mail and
File Library Support
For support via the web please visit http://www.activision.com/support or e-mail support@activision.co.uk
CUSTOMER AND TECHNICAL SUPPORT IN
For Customer & Technical Support
you can contact Activision in the
Your calls may
be monitored
For Technical Support and Customer Service in areas
not listed, please contact your local distributor or Activision via
online. (Please note the online support
is available in English only).
Electronic Arts Brazil
Como contatar-nos:
ELECTRONIC ARTS LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel (011) 5506-0232
Fax: (011) 5505-1173 - to customer support
Internet: suporte@ea.com
Nordic
Swedish - För support kontakta nordicsupport@activision.co.uk
Norwegian - For kundestøtte,
kontakt nordicsupport@activision.co.uk
Finnish - Tukiasioissa voit
lähettää sähköpostia osoitteeseen nordicsupport@activision.co.uk
Danish - For support, kontakt venligst nordicsupport@activision.co.uk
Release Note: For the latest Customer Support information in your country
or territory, click here, and select Contact.
V10.8